FAQ's

Once your order ships, you'll receive tracking details by SMS. Use the link provided to track your shipment in real time.

Yes - free delivery across India on orders above ₹500. International delivery charges vary depending on the destination. Please contact our customer support team at 7042757744 for the exact charges and further assistance.

Most orders are delivered within 4-7 business days across India. If your order hasn't arrived within the expected window, contact support with your order number.

Yes, COD is available on eligible orders alongside online payment options at checkout, subject to availability for your pincode.

Yes. All payments are processed through an encrypted, secure payment gateway at checkout. For your safety, always complete payment on the official Filli&Me website only.

You can request a return or exchange within 10 days of delivery. Email hello@filliandme.com with your order number in the subject line, and our team will guide you through the process. Eligible products must meet the standard return condition requirements.

Once your return is received at our warehouse and successfully approved through our QC process, we will initiate the refund. Banks typically take 2-5 business days to process the refund. For prepaid orders, the refund will be credited to the original payment method. For COD orders, the refund will be processed to the bank account details provided by you.

Yes, if you act quickly. Contact customer support as soon as possible - cancellations and changes (including delivery address) usually aren't possible once an order has been processed or shipped.

Contact support at hello@filliandme.com with your order number and details of the issue. We'll review it and arrange a resolution promptly.

Yes. Filli&Me bags use child-safe, non-toxic materials and dyes, tested for everyday use. Full material details are listed on each product page.

Filli&Me was founded in India by parents Shikha and Vishal, who designed the HugBag after speaking with 100+ Indian families about what young children actually need in a school bag.

Email hello@filliandme.com or call +91 7042757744 for help with orders, products, returns, or any other query.